Robotic Process Automation (RCA) is fast becoming one of the most promising proposition to promise massive quantum increases not only in GBS and Shared Services, but also the broader business framework. More organizations are implementing RPA to bring greater quality and efficiency to their activities. There are two types of robotic process automation systems, namely Software and hardware. Each has its own advantages and drawbacks. To discuss the pros and cons of each type, we will discuss some of the key metrics used to measure and compare these systems across many industries.
Robotic Process Automation is defined by the penetration of an intelligent system that performs a number of common and complex tasks. These tasks can be executed on a variety of machines depending on the system’s capability. Robotic Process Automation is used today to support strategic business decisions, and to improve the level of service provided to customers, partners and employees. Its ability to address a wide range of tasks enables it to perform tasks at a lower cost and with better accuracy. For example, if an organization’s digital strategy is based on six specific business objectives, it can be measured using the KPI (key performance indicators) to determine whether or not the objectives are being met, and to know what strategies to implement to gain maximum advantage.
On the other hand, hardware-based Robotic Process Automation is directly linked to the real-time analytics offered by strategic business applications. Such analytics will determine whether or not the strategy is still relevant and feasible after several years. The hardware will be analyzed using time and space-efficient technologies, and deep data mining techniques to extract insights on how users can make the most of their digital services, and stay competitive in the market. Companies adopting this type of Robotic Process Automation will then be able to measure and track all areas that are crucial to its future success.
To facilitate better integration of analytical tools and processes, both hardware and software are used for Robotic Process Automation. This results in improved integration and information sharing. With the shared service centers, all departments involved in digital transformation can make better use of analytics to identify areas for improvement and make the necessary adjustments. They can also share service updates and improvements with each other. This results in a more efficient internal and external network, and better communication within the organization.
Robotic process automation allows organizations to make the most of their digital transformation. It enables them to eliminate manual tasks involved in routine tasks and to increase productivity, efficiency, and profitability. It also allows for improved deployment of new services, and the automation of last-mile and end-to-end interactions. Moving towards the automation of digital transformation will allow users to save significant amount of money, while making the business more productive and successful.
There is no doubt that Artificial Intelligence will usher a new era of work and business models. The implementation of Robotic Process Automation will help organizations automate their business processes and eliminate manual tasks involved in regular activities. But it is not necessary that organizations will completely convert to an automatic system. They can convert partially and use Artificial Intelligence, and shared services for their final goals. In this way they can enjoy a partial automated system, with enhanced digital transformation and shared services.