End-To-End Robotic Process Automation Through Shared Services

Robotic process Automation (RPA) has become an integral part of many industries. This method of automating business processes is extremely cost-effective, yet it adds significant value to the business in terms of increased productivity, reduced cost of ownership, and better quality of output and service. Robotic process automation prevents human error and cuts labor costs. In one case, a major commercial banking and financial services company used 85 different robots to perform 13 different procedures that handled nearly 1.5 billion requests a month.

Robotic Process Automation

Using robotics for business, especially in areas where there’s a lot of data entry work and sales, can mean increased efficiency, fewer lost opportunities, and a reduction in lost productivity and wages. At one point, the company had full-time robot operators but eventually downsized to a staff of half-dozen agents, using only robotic process automation to perform work such as data entry. It was cheaper to do so and the agents didn’t miss much work because they were using speech-to-text conversion rather than typing by hand.

Robotic process automation is also beneficial to industries such as the military, where it can be used for things such as casualty care, inventory control, and other operations critical to operations. Because these business processes involve human interaction, traditional supervision isn’t possible. Robotic process automation is a flexible strategy that allows operators to focus on what they do best and eliminate waste. Robotic process automation also makes complete use of off-site resources and is able to be integrated with on-site human resources. Businesses are able to save substantial amounts of money and time by using robotics to automate business processes.

The advancement of technology has meant that robotic process automation can be used in a wide variety of business processes. The type of business determines the kinds of robots required and what kind of control the operator will have over the operation. For example, some businesses will need fully automated systems while others will prefer a mix of semi-automated and fully automated systems. Fully automated systems are the most expensive but also tend to yield the most control because they can do most functions automatically.

Semi-automated business processes include data entry, which is a necessary but monotonous task that requires a lot of manual labor. In fact, many people who are employed in the data entry field actually perform multiple data entry tasks because they do not enjoy performing the task itself. The robots that are used in this field make use of fully automatic process automation to eliminate data entry errors and instead perform tasks that are more relevant and require minimal supervision.

Data entry tasks such as typing information into an automated spread sheet are no longer tasks that are accomplished manually. Instead, end-to-end data entry robots are used to handle these types of tasks. When using shared services to operate end-to-end robotic process automation, the service provider supervises the work of the software’s operators, ensuring that the entire set of operations is properly completed. However, there may be instances where an operator makes a mistake or the system fails to execute completely and as a result, the user is not paid for his work. Therefore, a business must first consider the risks involved before opting for shared service with an outsourcing company.

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