Common outcomes associated with Robotic Process Automation are a marked reduction in lead times, an improvement in information quality and a marked improvement in overall business performance. Organizations aiming towards a successful digital strategy can position Robotic Process Automation as neither A tool to be used by humans nor the sole solution to complex tasks. It helps humans in simplifying repetitive, time-consuming tasks, freeing up time for other more strategic support, and increasing employee productivity at less tedious, less error-prone activities.
Robotic Process Automation is a very broad term and covers a wide range of approaches and practices that enable automated control and management of a wide variety of tasks. The goal is to leverage the best of human AIs (artificial intelligent systems) to achieve consistently better results from less human effort. Although this definition is vague, we can point out a number of areas in which the term is relevant and important. Below we provide an overview of some of the key areas in which Robotic Process Automation is applicable in practice:
One important example of leveraging the benefits of Robotic Process Automation is in the domain of shared services. Shared services involve business processes that cross borders be it between countries, regions or time zones. The advantage of using robotics in shared services is that robots can execute the tasks required, regardless of location, while humans remain in the office or out of the building. Similarly, when tasks are carried out in multi-user premises be it a business facility or a residential home the benefits of Robotic Process Automation are multiplied.
We cannot discount the importance of human evaluation in the success of any business process. Most businesses operate within a highly complex environment with a variety of processes and activities that need to be carried out regularly and reliably. Yet, many companies still find it difficult to judge and implement the processes required. In such cases, the best option available is to leverage the benefits of Robotic Process Automation. Such an approach not only saves on money and manpower by reducing repetitive tasks but also improves overall productivity, thereby enabling companies to increase revenues faster than they would be able to on their own.
Another example of the application of Robotic Process Automation is in the area of shared service tasks. Here, a company may have several employees who perform repetitive tasks such as completing inventory or delivering goods and services. In such cases, companies would benefit substantially from the implementation of Robotic Process Automation. The implementation would enable one employee to perform multiple tasks without any form of human interaction and yet, the company would still incur minimal costs and personnel needs.
As was noted above, most of the time companies are operating in a highly complex environment with a number of processes and activities that need to be carried out consistently. Therefore, the initial cost involved in employing robots for performing repetitive tasks becomes negligible when compared with the increased productivity associated with them. Thus, as time goes on, the ROI for Robotic Process Automation is bound to rise as more business enterprises are able to reap maximum benefits from these innovative systems. In fact, many companies in sectors such as finance, banking, telecommunication, IT and insurance are already taking advantage of the benefits offered by Robotic Process Automation.