2020 is the year of Artificial intelligence (AI) and Robotic Process Automation. The emergence of AI and robotics technologies has provided tremendous momentum to business process companies across the globe. The emerging shared services and outsourcing network (SSON) helps this bold declaration in a new research that states RPA will become deeply embedded in business services by 2020.
How so? Today, there are already over 1 billion dollars invested in the technology of AI and robotics to deliver better services through better product and outcomes. It is anticipated that over the next decade, these technologies will impact every area of service and business. Therefore, as of now we can say that there will be impact on the services that human do for their respective organizations and businesses.
With these emerging trends in the area of robotic process automation (RPA), companies will increasingly focus on improving their customer satisfaction. It will help them identify and solve business problems better. To achieve this, the company will have to change the way they operate. Instead of providing routine services, they will have to provide customized and unique services to their customers. For instance, instead of offering financial, legal and payroll services, the company will have to design and develop programs for marketing, sales and support. As you can see, the basic idea is to make the company more focused and customer-oriented.
The concept of shared services was first described by IBM years ago. The goal is to provide IT services to clients through highly-automated means. As of now, IBM is the only major player in the market that provides Robotic Process Automation technology and shared services.
One disadvantage of implementing Robotic Process Automation systems is the cost of ownership. In general, it is expensive to purchase and install these robots because of the initial investment. Additionally, most companies do not have the staff, resources and space to install these machines. However, with the use of software packages like MIG and CNC machines, companies are able to quickly and easily integrate and use Robotic Process Automation technologies.
Ultimately, the use of robots can only be a good thing. By automating processes, it allows the company to cut expenses and invest into other projects or products. However, a business owner will still have to oversee the implementation of the system and ensure that all employees are familiar with the new technology. Lastly, if a business is willing to implement the robots, they may be able to save on costs and maximize results.