Why Robots Are Being Used for Shared Service Tasks

Robotic Process Automation

Why Robots Are Being Used for Shared Service Tasks

Robotic Process Automation (RCA) is fast becoming central to both accelerated growth and profitability of many shared services businesses. Organizations that have successfully made the transition to an automated and intelligent environment are experiencing unprecedented levels of profit, while at the same time experiencing decreased level of human error and lowered costs. RPA has enabled many businesses to gain access to capital markets, which would have previously been reserved for less successful ventures. The most popular use of automated process automation (APA) across the service industry is that it automates processes traditionally reserved for staff members, such as payroll processing, cash collection, billing, accounting etc.. Furthermore, with the increasing sophistication and complexity of today’s software systems, the benefits extend to customer care, support and executive management.

Increasingly, small companies are replacing direct staff presence with outsourced staff whose job is solely focused on customer interactions. As a result, these business processes, once considered tedious, are now being automated. Robotic Process Automation, or RPA, enables organizations to eliminate many middle-man processes and increase the speed and efficiency with which tasks are completed. In fact, some services even boast of a 99% success rate.

A key benefit of using robotics in shared services is that it eradicates the need for extensive training. Robotic Process Automation, or RPA, robots are typically equipped with pre-set protocols to perform a range of tasks. The robots carry out these tasks with great efficiency, avoiding errors in decision-making and increased throughput. Robotic Process Automation is also useful in reducing errors and improving the integration of different systems. These robots are able to determine bottlenecks in the system, resolve these problems and in turn improve overall system performance.

Another advantage of using robotic process automation in shared business processes is the elimination of waste. Some companies spend a huge amount of money every year on manual work such as data entry, reviewing documents, and the distribution of paper. With RPA, all repetitive tasks are eliminated, thus saving time and money. As well as reducing wastage, artificially intelligent robots are able to detect patterns and activities which can suggest automated solutions to many common problems.

RPA has also been adopted successfully in the health care industry. In such services, there is a significant amount of human contact, which can reduce errors and reduce the recovery time for patients. In fact, health care workers are able to increase their productivity by incorporating robotic process automation into their work stations. By automating repetitive tasks such as measuring patient blood pressure and heart rate, nurses can save valuable time which could have been spent addressing patient related issues. This also contributes towards the organization’s organizational efficiency.

These advantages have encouraged several companies across the globe to adopt the use of robotics for shared service tasks. A handful of manufacturing companies have already started using robotics for completing a large number of routine tasks in the manufacturing process. The success of these companies has encouraged several service sector organizations to adopt robotic process automation to automate their common business processes. As a result, we are now seeing more businesses adopting this method, which will further contribute towards making the world a better place to live in.

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