Robotic process automation improves productivity, eliminates human error, and reduces labor costs. In one instance, a large financial institution utilized 85 robots to perform 13 different processes that handled more than a million calls in a single year. The robots communicated with each other through a telephone network. This streamlined the company’s operations, cutting labor costs by about $500k per year. This article is designed to introduce readers to the common applications of process automation and highlight some of the ways these robots are used.
Some of the most popular uses of robotic process automation (RPA) are those that automate repetitive tasks, such as those that deal with opening and closing books or opening and closing cash drawers. These tasks are easy for humans to perform, but can be time-consuming or confusing for a computer to handle. Robotic process automation allows a computer to do these tasks in less time and with less human error, saving money and reducing mistakes. Some forms of RPA can also be programmed to perform additional tasks, which can increase the business’s efficiency and decrease labor costs.
Computer systems typically use one of two forms of robotic process automation: direct control and automated supervision. Direct control robots place commands directly to an employee or department. These types of robots send specific, pre-determined signals to humans who are in charge of performing the task.
The second type of Robotic Process Automation is automated supervision. It involves using robots to supervise work processes and data in an organizational structure. Many companies are incorporating this technology into their business models instead of simply purchasing industrial robots. Shared services, also known as cloud computing, are enabling businesses and companies to use these types of robots on a shared server that enables the company to maximize the resources that are available to them, without having to purchase or manage servers of their own.
Cloud computing has enabled many companies to take care of many business processes with the use of robotics. A server farm contains multiple servers that host applications that perform specific tasks. The company does not need to purchase the hardware or software necessary to maintain these machines because the service provider owns them and keeps them hosted on the cloud. In many cases, the business processes can be run as effectively as if they were performed in the office or in a store.
Robotic process automation is also being used for other purposes such as providing aid in the recovery of stolen electronic goods. By using artificial intelligence, these robots are able to sift through massive amounts of data looking for pertinent data that can be matched to specific items that have been stolen. They then make the decision whether to act on the information or not. These bots are very efficient at eliminating the human error factor. With more businesses using this type of technology, artificial intelligence will no doubt become an even more important feature as it continues to prevent human errors in all areas of operations.