Robotic Process Automation (rPA) refers to the application of science which enables personnel in a firm to configure a robotic robot or program to take over processing functions and process data from an external application. This may be done by replacing a number of personnel such as humans who previously handled the same tasks in an office environment. Robotic Process Automation also known as process automation is used in manufacturing and other industries. In fact, most organizations now use this technology for their daily operations, especially in customer care. For instance, hospitals and other health care establishments have been able to effectively decrease the workload of medical staff through the use of automated systems.
Some companies are still skeptical about the efficiency of robotic process automation at reducing their manpower while others see it as an advantage which outweighs the disadvantages of human resource utilization. However, as the demand for such services increases, human resources will surely suffer the consequences. Robotic Process Automation, or rPA, can be used as a tool to replace human resources in several business processes. These include Customer Relationship Management (CRM), product life cycle management (PLC), and manufacturing processes.
Robotic Process Automation can be broadly classified into three categories namely Operational robots, Process automation Bots, and Software robots. An example of an operational robot is LAProach, which is capable of completing all the standard tasks of a human operator such as answering phone calls, picking up packages, and so on. Larger and bulkier robots such as the Robogaloo multifunctional arm are capable of performing more complex tasks. The third type of Robotic Process Automation is the Software robot. This type uses softwares to perform some of the complicated tasks thereby reducing the workload of humans and augmenting their productivity. Since human involvement is minimal in this type of automation, the overall cost of the system can be brought down considerably.
Robotic Process Automation reduces the workload of employees thereby increasing the productivity of the business processes. These tasks can be performed by either humans or robots. Human intervention is minimal in such business processes and the tasks are executed through computer software. However, there are many disadvantages in using robots to execute business processes. For instance, manual handling of the machine is a difficult task that can be done only by highly trained computer users, whereas automated programs can be programmed by anyone who has knowledge about the system.
Robotic Process Automation has the potential to significantly reduce the total cost of business processes. It enables businesses to save a considerable amount on training expenses. Robotic Process Automation is also an enabler of highly effective business processes. However, human interaction is necessary to monitor and supervise the operation of such robots.
Business Process Management software, which is fully automated, provides a full range of services to businesses ranging from customer relationship management to project management. The software helps in streamlining the tasks with a high level of accuracy. These services enable businesses to effectively handle their daily activities. It also helps in providing accurate and reliable information to the business associates.